1. Overview
FreWork (“we”, “us”, “our”) is operated by FreWork Business Solutions. All payments on frework.online are processed securely via PhonePe Payment Gateway. This policy governs refunds and cancellations for all services and subscription plans purchased through our platform.
2. Service Orders (One-Time Payments)
- Before work begins: Full refund within 48 hours of payment if work has not yet been initiated by our team.
- After work begins: No refund once the professional has started work on your order. You may request a revision instead.
- Government filing fees: Non-refundable once paid to the government authority (e.g., MCA, GST portal, Income Tax portal).
- Duplicate payments: If you are charged more than once for the same order, the extra amount will be refunded within 5–7 business days.
3. Subscription Plans
- Monthly plans: Cancel any time. Access continues until the end of the current billing period. No partial refunds for unused days.
- Annual plans: Refundable (pro-rated) within 7 days of purchase if no services have been consumed. After 7 days or after services are used, no refund.
- Trial periods: If a free trial is offered, you will not be charged during the trial. Cancel before the trial ends to avoid any charge.
4. Coworking & Workspace Bookings
- Cancellations made 48+ hours before the booking: Full refund.
- Cancellations made 24–48 hours before the booking: 50% refund.
- Cancellations made less than 24 hours before the booking or no-shows: No refund.
5. How to Request a Refund
To request a refund, contact us via any of the following within the eligible window:
- WhatsApp: +91 85908 74681
- Email: support@frework.online
- Include: Your name, order/transaction ID, payment date, and reason for refund.
6. Refund Processing Timeline
Approved refunds are processed within 5–7 business days. The refunded amount will be credited back to the original payment source (UPI, bank account, or card) via PhonePe. Processing times may vary depending on your bank or payment provider.
7. Non-Refundable Items
- Government fees, stamp duty, or statutory charges paid on your behalf
- Convenience fees or platform charges (if any)
- Services already delivered and accepted by the customer
- Orders where government filing has been initiated
8. Disputes & Chargebacks
We encourage you to contact us directly before raising a dispute or chargeback with your bank. Most issues can be resolved within 24–48 hours through our support team. Unwarranted chargebacks may result in suspension of your account.